Privacy Policy

This is the Privacy Policy of Castro Conveyancing Services Pty Ltd (ABN 56 699 906 119) ("we", "us", "our").

We respect your privacy and are committed to protecting your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy explains what personal information we collect, why we collect it, and how we look after it.

1. What personal information we collect

We may collect:

• your name, address, email, and phone number;
• property and settlement details relevant to the conveyancing matter you've instructed us on;
• financial and banking details needed to complete a settlement;
• identification documents required by law (e.g. for Verification of Identity checks);
• details about related parties to a transaction, such as agents, lenders, or other conveyancers/solicitors; and
• if you are a supplier or job applicant, your business or professional details.

2. How we collect it

We usually collect information directly from you, for example when you:

• contact us with an enquiry;
• instruct us to act on a property matter;
• provide documents needed for settlement; or
• visit our website or sign up for updates.

Sometimes we collect information from other sources, such as real estate agents, banks, other parties to your transaction, or public records (e.g. land title searches).

We are required by law to verify your identity and collect accurate name and address details before we can act for you. If you don't provide this information, we may not be able to assist with your matter.

3. Why we collect and use your information

We collect and use your personal information to:

• respond to your enquiries;
• provide conveyancing services, including preparing and lodging documents and coordinating settlement;
• meet our legal and regulatory obligations; and
• let you know about relevant updates or services, where you've agreed to this.

4. Who we share it with

We may share your information with:

• other parties involved in your transaction (e.g. the other party's representative, agents, lenders, and relevant government bodies such as land titles offices or state revenue offices), as needed to complete your matter;
• our IT, software, and administrative service providers who help us run our business; and
• authorities where required by law, such as in response to a court order or a legal obligation to report suspicious activity.

We will not sell your personal information.

5. Sending information overseas

Some of our service providers (for example, cloud storage or software providers) may store or process information outside Australia. We take reasonable steps to ensure your information remains protected in these cases.

6. Marketing

We may occasionally send you updates or information about our services. You can opt out at any time by contacting us or using the "unsubscribe" link in any marketing email.

7. Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including secure file storage and restricting access to staff who need it to do their job.

8. Accessing or correcting your information

You can ask us to access or correct your personal information at any time by contacting us using the details below. We will respond within a reasonable time, generally within 30 days. There may be limited circumstances where we cannot provide access, such as where it would be unlawful to do so or would affect another person's privacy.

We won't charge you to make a request, but there may be a reasonable cost if significant work is required to retrieve or provide the information.

9. Changes to this policy

If we update this policy, we will post the revised version on our website.

10. Contact us / complaints

If you have a question or complaint about how we handle your personal information, please contact us:

Attention: Privacy Officer
Castro Conveyancing Services Pty Ltd
18 Cavey Street, Marrickville NSW 2204
Tel: 0433 009 416

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).